Answers to your frequently asked questions

How do I choose the correct fit and size?

We’ve got you covered on that front. Each product page comes with a size guide with detailed information on the sizes and fits.

What is the delivery process?

Your order will be shipped in approximately 10 days. We will keep you posted in the unlikely event of a delay.
You can get status updates on your order by contacting us on Phone +91 99529 45000

We currently deliver our products only within India but we are working on delivering them to other parts of the world soon.

My payment failed during the purchase process. What should I do?

This could be a problem with your connectivity or the mode of payment you selected. We suggest you try again after a while.

You may also send in the details of your transaction to care@truser.com and our team will get back to you at the earliest.

Or simply pick up the phone and give us a call at +91 99529 45000. We’ll be happy to help out.

How do I return a product?

It’s simple. Send us an email with the order ID and let us know why you'd like to return the product. This will help us serve you better the next time.

Please refer to our Return and Refund Policy for details.

How long is the return process?

A product may be returned within 14 days of it being delivered.
Once your return request is accepted, our courier partner will pick up the product within 3 business days.

How do I make sure my Truser product stays in the best possible condition for the longest possible time?

Truser’s products have been crafted with fabric of the highest quality. The right kind of care can go a long way in keeping them that way. Please refer to the ‘Wash Care’ label sewn into each garment.

You may also refer to the product page on our website for detailed steps on how to keep your product in perfect condition

Can't find what you're looking for?

You may connect with our customer care on +91 99529 45000 Monday through Friday between 11 am and 5 pm.
You can also email us round the clock at care@truser.com. We’ll get back to you at the earliest.

Please email us at care@truser.com

Other inquiries? Let's chat.

Please email us at info@truser.com


  • Crafted for comfort

    Above all, we value comfort. Our products are available in a variety of sizes and fits to accommodate your every mood.

  • Colours For Every Mood

    Choose from a variety of colours and fits for our pants and shorts.

  • Easy 14 Day Trial

    If you don't like what you ordered, send it back to us, unused, within 14 days and we'll help you find your perfect fit.